In line with our terms and conditions, any damages, shortages or items that do not match what you expected must be notified to us within 3 days of receipt by e-mail to firstname.lastname@example.org. Please quote your order number, name and address, description of the product and the reason, and whether you require a refund or a replacement.
All items returned must be in their original, undamaged packaging and must be in an unused condition (except only in the case of products which have been discovered to be faulty upon use).
If products are not received in the original packaging, we reserve the right to refuse either all or some of the refund which would otherwise be due in respect to such returned products. Except in the case of faulty returns, the cost of returning products lies with the buyer.
Faulty returns in the U.K must be made using Royal Mail 2nd class postage, otherwise, we reserve the right to refuse to cover the postage charges. For returns outside the UK, please email email@example.com.
Please note that we will not accept any returned products which have been modified, in whole or part, except in the case of faulty products.